Customer Service

Safety Standards

Operator Standards

Industry Involvement

Safety Standards

FlightWorks maintains the highest safety, maintenance and operational standards. We participate in both internal and external audits of our safety and business practices to ensure that we are compliant with all regulatory requirements; and, further, that we exceed requirements so as to sustain our exceptional safety performance. Ongoing internal and external assessments of our safety processes form a key element of the safety systems and procedures we have in place.

FlightWorks safety strategies and standards encompass four key areas:

Compliance

Strict adherence to all federal regulations
Compliance with all FAA safety requirements
Exceed the strict, audited requirements of the Wyvern Standard© for recommendation.
Maintain ARG/US "Platinum" rating awarded to operators who meet the Gold criteria and successfully pass an on-site safety audit or a Department of Defense Air Carrier Quality & Safety Inspection.

FS-510038 - ISO 9001:2000
Certified at FlightWorks World Headquarters and Flight Operations Worldwide

Our Corporate Culture

Documented safety processes and procedures
Ongoing safety compliance audits and assessments
Continual safety process improvements

FlightWorks is known in the aviation industry for its outstanding service levels and FlightWorks is now one of the few U.S. aircraft charter and management companies to become ISO 9001:2000 certified at World Headquarters and through its Flight Operations Worldwide. To earn certification, a company must implement a quality management system to include all of the company's activities such as customer interaction, hiring, training of staff, vendor management, service processes and procedures. Please see our Press Release for more information.

Internal & External Safety Audits

Wyvern Consulting, LTD

Wyvern conducts an on site safety audit, in which charter operators are measured against the Wyvern Operating Standards, an enhanced set of safety measurement criteria. The Wyvern Operating Standards are developed in cooperation with The Wyvern Customer Advisory Board, a panel consisting of representatives from the most sophisticated and demanding corporate flight departments in the world.

Related Materials:
Wyvern Wingman

Aviation Research Group/U.S.

ARG/US Standard is a set of safety measurements for evaluating charter operators' safety systems, including such critical areas as pilot-training programs, aircraft insurance and the quality of maintenance-related record keeping. ARG/US developed the standard in cooperation with its Customer Advisory Board, a panel consisting of management representatives from flight departments at Fortune 100 companies and other large corporations.

Related Material:
ARGUS Platinum Certificate

GSA Schedule Contract Number
GS-33F-0008U effective 2/15/08

Department of Defense Certified Air Carrier

FlightWorks is certified by the Department of Defense to provide air transportation and aviation services to divisions of the federal, state and local United States Government.

Stringent safety Audits are performed by a dedicated US Military Safety Audit team to ensure that the company complies with the highest safety standards in all areas, with a focus on operations and maintenance.

FlightWorks Safety Standards Program

Detailed guidance, policies, and directives regarding safety-approved flight operations.
Consistency in safety processes at each of our locations adds strength and efficiency to our safety performance.
Verified compliance with the safety program directives.
Ongoing safe operational control, support and communication.
Quality assurance through continuing analysis and surveillance.
Leadership emphasis on quality, integrity, and safety.
Integration of safety considerations into all business plans and activities.